Support
Last updated: 15 July 2026
We’re here to help you get bookings running smoothly. TidyLike is operated by MediaField Global Ltd, trading as TidyLike.
Contact us
Email: proper@tidylike.co.uk
We aim to reply within 1–2 business days (UK working days).
Please include your account email and shop name where relevant — it helps us find your account quickly.
Shop owners
Common topics we can help with:
- Signing in (magic link / one-time code)
- Setting up your shop, services, hours and booking link
- Team members, invites and diaries
- Deposits and Stripe Connect
- Subscriptions, billing and cancellations (see also our Refund Policy)
- Push notifications and email alerts
You can manage most settings in the app or at tidylike.co.uk/login. Billing changes are handled through the Stripe customer portal in Settings.
Customers booking a shop
If you booked (or tried to book) an appointment through a shop’s TidyLike page, the shop is responsible for the appointment itself — times, cancellations and service quality.
- For appointment changes or refunds of a deposit paid to the shop, contact the shop using the details on their booking confirmation or booking page.
- If something looks wrong with the booking page or payment flow on TidyLike, email us at proper@tidylike.co.uk with the shop name, time of the booking, and a short description of what happened.
Team members
If you were invited to a shop’s team and can’t sign in or see your diary, ask the shop owner to check your invite email address and resend the invite. You can also email us with the shop name and the email you were invited on.
Useful links
Company details
MediaField Global Ltd (company number 15836513)
Registered office: Unit A, 82 James Carter Road, Mildenhall, England, IP28 7DE
Website: tidylike.co.uk